Refund Policy
Thank you for considering VCCUCINE as your custom cabinetry supplier. As a B2B manufacturer of custom kitchen cabinets, bathroom vanities, and related fixtures, our refund policy is tailored to custom, made-to-order products.
1. Custom Product Orders
Since all our cabinetry products are custom-built to your specifications (size, material, color, design), we generally do not offer returns or refunds for custom orders once production has started, unless there is a confirmed quality issue on our end.
2. Quality Issues
If you receive products with manufacturing defects or quality issues that do not match the agreed specifications:
- Please contact us within 15 days of receiving the goods, with clear photos and detailed descriptions of the issues
- We will investigate and provide a resolution, which may include replacement of defective parts, repair guidance, or a partial refund depending on the situation
- All quality claims must be submitted before installation. Once products are installed, they are deemed accepted and no quality claims will be accepted, as we cannot be responsible for damages caused by improper installation or modification
3. Order Cancellation
- Before production starts: You may cancel your order and receive a full refund of your deposit/advance payment
- After production has started: Cancellation is not available, as custom products cannot be resold to other customers
- During production: If you need to modify your order, please contact us as soon as possible. Modifications may result in additional costs or delayed delivery.
4. Sample & Design Fees
- Paid sample fees and design fees are non-refundable once production has started
- If an order is canceled before production, the paid deposit will be refunded after deducting actual costs incurred such as design fees and material costs
5. Shipping & Delivery
- Shipping damage claims must be filed with the freight carrier first. Please inspect the goods upon delivery and report any damage to the carrier immediately, with photo evidence.
- We are not responsible for delays caused by customs clearance, shipping carriers, or force majeure events.
6. Non-Refundable Circumstances
The following situations are not eligible for refunds or returns:
- Custom products returned for personal reasons (dislike, incorrect measurement, change of mind, etc.)
- Products that have been installed or used
- Beyond the 15-day application period
- Damage caused by improper installation, use, or maintenance not following product instructions
- Normal color differences and texture variations (natural wood grain has individual differences and does not constitute a quality issue)
7. Return Shipping Costs
- If the return is due to our reasons (quality issues, wrong items shipped), return shipping costs will be borne by us
- If the return is due to customer reasons, both-way shipping costs will be borne by the customer
8. Contact Us
For any questions about refunds or order issues, please contact our customer service team at:
Email: carla@vccucine.cn
Phone: +86 135 3999 6125
Address: Building 1, Xicheng Industrial Zone, Xincun, Beijiao Town, Shunde District, Foshan City, Guangdong Province, China